Talk to a human

The AI in Ad Pulse Guard answers most questions about your account instantly. When it can't — or when you'd simply rather speak to a person — email us. A real person reads every message.

Something is wrong right nowWithin 4 business hours

Money or access is affected. These jump the queue — tell us what happened and we will get on it.

  • You were charged the wrong amount, or charged after cancelling
  • You cannot log in, or your account access stopped working
  • Alerts or reports stopped arriving
  • A critical alert looks wrong and you need a second opinion before acting on it
  • Your Google Ads connection dropped and will not reconnect
Email urgent support
A question about your account or a recommendationWithin 1 business day

Not broken, but you want a human read on it. Ask us anything — including "I do not understand what this means" or "I am not sure how to make this change in Google Ads."

  • You do not follow a recommendation, or want it explained differently
  • You are not sure how to make the change in your Google Ads account
  • You want help setting your alert sensitivity
  • A question about plans, upgrading, or what your plan includes
  • Anything the AI could not answer to your satisfaction
Email support

What to include

The email address on your account, and the campaign or alert you're asking about. That's usually enough for us to look it up and reply with a real answer rather than a request for more information.

Support hours are Monday to Friday, 9am to 6pm Eastern. Messages sent outside those hours are answered the next business morning. We do not use ticket numbers or automated runarounds — you get a person.

Not a customer yet? Run a free Health Check or read the FAQ.